In support of the Monetary Authority of Singapore’s efforts to raise the standards of the industry, Promiseland supports the five FAIR DEALING outcomes…

At Promiseland, fair dealing is central to our corporate culture and values. Our business is conducted in a transparent, ethical and professional manner. We are committed to fair dealing with customers as a priority and to communicate clearly and consistently to our customers and stakeholders.

We support the five fair dealing outcomes:

  1. Fair Dealing Outcome 1: Customers have confidence that they deal with financial institutions where fair dealing is central to the corporate culture

  2. Fair Dealing Outcome 2: Financial institutions offer products and services that are suitable for their target customer segments.

  3. Fair Dealing Outcome 3: Financial institutions have competent representatives who provide customers with quality advice and appropriate recommendations.

  4. Fair Dealing Outcome 4: Customers receive clear, relevant and timely information to make informed financial decisions.

  5. Fair Dealing Outcome 5: Financial institutions handle customer complaints in an independent, effective and prompt manner.