He has always been a friend first and foremost before i bought any products from him, knew him for a good 4 to 5 years before I knew I had to get my insurances in track and he was first in my mind. Never has he hard sell, only to make sure that i had the products that was within my budgets and covered what was essential. Very professional and knowledgeable in his products, always quick to advise whenever I have any questions regarding claims and always trying his best to make sure to update on claims. Insurance claims process has always been straightforward and smooth. He made sure to explain if the claims were feasible before submission. Keep up the good work, Nelson!